1. What is SettlementDemand.AI?
SettlementDemand.AI is an AI-powered automation platform designed to simplify the process of drafting settlement demand letters. It helps personal injury legal teams automate document review, extract key information, and generate accurate, persuasive demand letters based on customizable templates.
2. What types of cases does the platform support?
Currently, SettlementDemand.AI supports motor vehicle accident (MVA) cases. Templates can be customized for other legal verticals or firm-specific formats.
3. Is it suitable for both small and large firms?
Yes. SDAI is scalable for firms of all sizes.
- Small & mid-sized firms can reduce manual drafting time and reallocate staff to higher-value work.
- Large firms benefit from improved consistency, faster processing, and reduced bottlenecks across high case volumes.
4. What advantages does it offer over traditional methods?
- Speed: Drafts that previously took 1–2 days can now be completed much faster.
- Accuracy: AI extracts and verifies facts directly from original documents.
- Scalability: Process more cases without increasing headcount.
- Auditability: Built-in citations and logs ensure full transparency.
- Reduced Risk: Fewer manual errors or missed details.
1. What file types can be uploaded?
SDAI supports:
- PDFs (including scanned PDFs)
- Word documents (.doc, .docx)
- Images (.png, .jpg) containing text
- Text files (.txt)
OCR is automatically applied to extract text from scanned or image-based documents.
2. Can I upload multiple documents at once?
Yes. You can upload up to 10 documents per case in a single action. Mixed file types are accepted and automatically categorized.
3. Can it handle scanned or handwritten documents?
Yes. Using OCR and NLP, SDAI reads image-based, handwritten, or unstructured documents and extracts relevant details for summarization and checklist generation.
4. What if I upload the wrong file?
You can delete or replace files after processing. If processing has begun, simply remove and re-upload the correct file, then re-run AI processing.
5. Does the system detect duplicate uploads?
Yes. SDAI identifies duplicates through:
- File name similarity
- Metadata matching
- Content-level hashing
6. Can I drag and drop files into the platform?
Yes. Drag-and-drop upload is supported for fast ingestion.
7. Does SDAI auto-tag or organize documents?
Yes. Files are automatically tagged by content type and date (e.g., medical records, bills, police reports).
8. Does SDAI read all pages of a document?
Yes. It processes every page within uploaded files to ensure complete extraction.
9. How can I track document processing status?
Each file follows a clear workflow:
- Uploaded → added and queued
- Processing → AI extraction/classification
- Data Input (HITL) → awaiting user input
- Expert Review → final human verification
- Completed → document ready for export
10. Can I export processed documents with annotations or tags?
Yes. Final Word (.docx) outputs can include summaries, citations, and relevant highlights.
1. How does the AI understand the case?
SDAI uses OCR and NLP to extract key details such as incident facts, medical treatments, and billing data, then maps them into structured templates. Every extracted fact remains traceable to its source.
2. How accurate is the extraction?
Accuracy is reinforced through:
- Domain-trained NLP & OCR models
- Source traceability
- Optional user validation and feedback
3. Can it extract data from tables (e.g., bills)?
Yes. SDAI extracts tabular billing or expense data and reformats them cleanly in the output.
4. How are password-protected files handled?
They must be unlocked before processing. SDAI flags them for re-upload.
5. What if scanned pages are rotated or upside down?
SDAI automatically corrects page orientation before OCR processing.
6. Can multi-case documents be split automatically?
Not currently. Manual segmentation or custom API workflows are required.
7. Does it detect missing or incomplete pages?
SDAI may flag unusually short or incomplete documents for manual review.
8. Can documents be marked confidential or access-restricted?
Yes. Document-level permissions restrict visibility or editing rights by user or role.
9. How does the system handle re-uploads or updated files?
Re-uploads are recognized as new versions or duplicates. Users can choose to replace or retain both. All actions are logged.
10. Is there an audit trail for document activities?
Yes. Every upload, edit, and reprocess action is logged with user details and timestamps.
11. How long are documents stored, and can I set retention policies?
Documents are stored per firm policy. Admins can configure retention periods, automatic deletion, or manual purging.
12. Does the system support OCR for image-only PDFs?
Yes. OCR is automatically applied.
13. Can I tag or highlight specific clauses?
Yes. SDAI automatically highlights key sections and supports manual tagging.
14. What happens if a file is corrupted or unsupported?
Such files are flagged immediately. Users are prompted to replace them.
15. Does it support multiple languages?
Currently optimized for English. OCR may extract limited non-English text, but NLP and summarization are English-based.
16. Can I search across documents?
Not yet. This feature is under consideration for future releases.
1. How long does it take to generate a settlement demand?
Time depends on file volume and complexity but is significantly faster than manual drafting, reducing a multi-day process to a much shorter turnaround.
2. How much time does it save?
SDAI reduces manual drafting time by 60–70%, automating extraction, review, and formatting.
1. Can users customize templates or output formats?
Full customization is coming soon. Future updates will allow firm-specific templates with adjustable tone and structure.
2. What’s included in brief vs. detailed summaries?
- Brief Summaries: Key facts, injuries, and billing totals for quick reviews.
- Detailed Summaries: Full narratives, treatment timelines, and diagnostics for legal drafting.
SDAI primarily produces detailed summaries extracted from case documents.
1. Can templates be shared within the organization?
Yes. Templates can be shared, with access managed by admins to ensure firm-wide consistency.
2. Is there an audit trail for tasks and activities?
Yes. Each workflow event is logged, including user actions and timestamps.
1. Are outputs editable?
Yes. All outputs are exported as editable Microsoft Word (.docx) files.
2. In what format is the final demand generated?
Final outputs are provided in .docx format, fully formatted and client-ready.
1. Can user feedback influence system performance?
Yes. User feedback (flagged inaccuracies, suggestions, and ratings) is used to fine-tune the AI models. This continuous learning loop enhances accuracy and relevance over time.
1. How does SettlementDemand.AI ensure data security?
All files uploaded to SettlementDemand.AI (SDAI) are processed within a secure, access-controlled environment. Data transmission is encrypted end-to-end, and every action performed by users or system components is recorded via detailed audit logs to maintain traceability and accountability. SDAI’s infrastructure leverages HIPAA-compliant hosting providers such as AWS, ensuring that all PHI (Protected Health Information) remains protected according to U.S. regulatory standards.
2. How are user permissions managed?
Role-based access ensures that only authorized personnel can view, process, or export documents. Document-level visibility and edit rights can be restricted as needed.
3. How does SDAI maintain document integrity?
Each document upload, edit, or replacement is logged with a timestamp and user ID, ensuring transparency and integrity throughout the drafting process.
4. How long is data retained?
Data retention policies are customizable based on firm preferences and compliance requirements. By default, SDAI retains case data for the duration of the active subscription plus 90 days. After that period, data is securely deleted or anonymized unless the firm requests extended archival storage. All deletions follow industry-standard sanitization procedures.
1. How is SettlementDemand.AI deployed?
SDAI is deployed as a secure, cloud-based SaaS platform, accessible via any modern web browser. There is no on-premise setup required, and implementation typically takes less than one business day. Firms can integrate their existing document management systems and case workflows via secure APIs if needed.
2. Is SDAI offered via subscription?
Yes. SDAI operates on a monthly and annually based subscription model designed for flexibility, scalability, and predictable budgeting. Subscriptions include platform access, feature updates, support, and unlimited medical record summarization.
3. Are there different plan types?
Yes. SDAI offers tiered plans to fit the needs of firms of all sizes. Each plan includes defined monthly demand volumes, rollover benefits, and additional a la carte pricing options which are clearly mentioned in detail at our SettlementDemand.AI website. Currently, the first three demand letters you can generate free of charge.
4. Is a demo or trial available?
Yes. Firms can request a guided demo or pilot access to evaluate SDAI’s functionality before onboarding.
1. What support options are available?
SDAI offers user support through dedicated channels for technical assistance, onboarding, and account management.
2. Are training materials provided?
Yes. Firms receive orientation resources and product guidance to help staff get started quickly and make full use of SDAI’s capabilities.
3. How can I request help or report an issue?
Support can be reached directly through the SDAI platform’s contact options or via email. Response procedures and contact details are shared with clients during onboarding.
1. What is the Legal Expert Review stage in SettlementDemand.AI?
The Legal Expert Review stage is the final verification step where a experienced legal expert evaluates the SDAI-generated draft for accuracy, tone, and completeness before it is finalized and exported.
2. Why is expert review necessary if the SDAI generates the draft automatically?
Expert review ensures that all extracted data, factual details, and legal reasoning align with professional standards. It maintains compliance, accuracy, and persuasiveness in every finalized settlement demand.
3. Who performs the Legal Expert Review?
The review is performed by designated legal experts within the firm who have access permissions to the case workspace.
4. What tasks are completed during this stage?
Reviewers validate extracted facts, correct any contextual misinterpretations, ensure all key injuries and treatments are represented, and confirm that the draft matches the firm’s preferred tone and structure.
5. Can reviewers edit the SDAI-generated draft directly?
Yes. During the review stage, experts can make edits, add notes, or adjust language before exporting the final version.
6. Does SDAI track who completed the review?
Yes. Audit logs record the name, timestamp, and activity of each reviewer for transparency and compliance.
7. How is the final approval indicated?
Once the expert marks the document as reviewed and complete, the case status updates to “Completed”, making the document available for download or preview.
